RETURNS AND EXCHANGES POLICY
This Returns and Exchanges Policy details your options on how you can cancel a contract with us, how you can return your purchase, and your rights in relation to obtaining a refund or exchange.
RIGHT TO CANCEL
You have the right to cancel the contract created by our written order confirmation without giving any reason 1 day from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. If you are a customer based in the European Union, the United Kingdom or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.
To cancel the contract and return your product(s), you can contact our Client Relations Center and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to: *For purchases with delivery address in Europe: delloroshop@gmail.com.
Alternatively, you may cancel using the Model Cancellation Form set out at the bottom of this Returns and Exchanges Policy but it is not obligatory. (*)
RETURN PROCESS
Products that have been purchased through the Sales Channels may only be returned to our Dell’Oro Boutique at the address Averof 15 Ioannina 45444 Epirus Greece, in accordance with these Conditions of Sale and Refund and Exchange Policies.
To return a product to us, you must follow the steps mentioned below:
- Call – Contact the Dell’Oro Boutique.
- You may choose a parcel drop-off at any of our logistics partner’s network locations within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
- The Dell’Oro Boutique will send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery;
- Please fill out the required information on the return form and sign it;
- You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
- Please seal the delivery package and affix please drop-off the product at the agreed logistics partner’s network location.
- The cost of the return of the product will not be refunded and it’s your own obligation to pay the cost for returning the product.
You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Dell’Oro Boutique e-boutique will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.
You may be able to return the product to Dell’Oro Boutique retail store. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.
CONDITION OF RETURNED PRODUCTS
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Dell’Oro Boutique box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange. Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
PRODUCTS YOU CANNOT RETURN OR EXCHANGE
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be canceled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.
Due to European regulations, Dell’Oro Boutique cannot sell lighters online, consequently, lighters cannot be exchanged or returned to us.
REFUNDS
You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
This section is not applicable for purchases with delivery to addresses in Spain: only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact us to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavors to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within thirty (15) days after receipt of the returned item by the Dell’Oro Boutique.
EXCHANGES
You may return a product purchased for exchange with another Dell’Oro Boutique product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
In any event, the sale of the returned product will be canceled and a new order for the product ordered must be placed.
Should a product be returned to the Dell’Oro Boutique for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.
MODEL CANCELLATION FORM
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods
(*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate
